Intermittent service unavailability

Incident Report for SumUp POS

Resolved

We have seen no further incidents since our earlier platform change at 14:15.

Posted May 21, 2021 - 14:09 UTC

Monitoring

We have made a configuration change to the load balancer in our infrastructure. We have seen no further issues over the past 15 minutes since introducing this change. We continue to monitor.

Posted May 21, 2021 - 12:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2021 - 12:22 UTC

Update

We are investigating reports of intermittent errors for a small number of Goodeats customers. Our early analysis shows this is impacting less than 0.1% of requests. We will provide more details once we identify the root cause.

Posted May 21, 2021 - 12:22 UTC

Investigating

We are currently investigating this issue.

Posted May 21, 2021 - 11:51 UTC

This incident affected: Goodeats.